Good to know
Answers to your important questions
Everything customers ask before they order, in one place.
Still unsure? Write to us
How long will it take to receive my order?
We know you're excited to elevate your space! Once your order is placed, our team processes it within 1–3 business days. After it ships, delivery takes 1 to 15 business days depending on your location. You will receive a tracking link via email as soon as your order leaves our warehouse.
Do you offer free shipping?
Yes! We are pleased to offer free shipping on all orders. There are no hidden fees or minimum purchase requirements at checkout.
Where do you ship to?
We currently ship to the United States, Canada, United Kingdom, Germany, France, Italy, and Australia.
What is your return policy?
We want you to love your Seliora pieces. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, items must be in their original, unused condition and packaging. Please note that customers are responsible for return shipping costs. To start a return, simply email us at support@seliora.co.
Does your furniture require assembly?
Some of our larger furniture pieces (like our LED Vanity and Bookshelf) require light assembly upon arrival. Don't worry—every order includes a clear step-by-step instruction manual and all the necessary tools to get it set up quickly.
How can I contact Seliora for help?
Our customer support team is available 24/7 and is always happy to help with sizing, tracking, or product questions.
You can reach us at:
- Email: support@seliora.co
- Phone: +1 (941) 299-5465
What should I do if my item arrives damaged or defective?
We pack our items with great care, but sometimes things get bumped around in transit. If your order arrives damaged or defective, please inspect it as soon as it's delivered and contact us immediately at support@seliora.co. Please include your order number and a few clear photos of the damage. We will review it right away and make it right with a replacement part or a resolution.
Can I change or cancel my order after placing it?
We know plans change! If you need to cancel or update your order (like fixing a shipping address), please email us at support@seliora.co as soon as possible. Because our team works quickly to process and ship orders, we can only make changes if your order hasn't been packed yet. If it has already shipped, you can always use our 30-day return policy once it arrives.